If others in your organization are encountering a similar issue, it could either be that your organization has an old Adobe version and will need to upgrade the version, that your IT department has blocked this content, or there is a firewall that may be stopping your organization from accessing PDF content from our site. Liaise with your IT department.
If this appears to be an individual issue, ensure that:
⦁ You have pop-ups enabled in your browser, and
⦁ You have cleared your browser cache
If the above steps do not fix the issue, you can try accessing the PDF content using a different browser.
For WiseTech Global software users, CargoWise users, or CargoWise Partners with existing My Account access, raise an eRequest with Product: WTA, Criticality: CR9 via CargoWise My Account to report any additional issues.