Curious what other CargoWise users are asking? Every day, people turn to ACE, our AI CargoWise Expert, for fast, practical answers on anything from a quick workflow question to a specific how-to, all in a matter of seconds.
Based on ACE search trends, common searches include CargoWise Neo, automation, shipment management, system registry, and compliance. We've taken a closer look at some of these topics and paired them with WiseTech Academy learning resources, helping you build your knowledge and get more from CargoWise.
How do I get started with CargoWise Neo?
As more organisations adopt CargoWise Neo, many users are looking for guidance on getting started and making the most of the new experience. Questions often centre around navigation, setup, and how to work more efficiently day-to-day.
Whether you're new to Neo or looking to deepen your understanding, building a strong foundation can help you get up to speed faster and work with confidence.
Want to learn more?
- CargoWise Neo overview [10mins]
- CargoWise Neo set up [10mins]
- Neo Software Updates
Can this process be automated?
Automation is one of the things users are most excited to unlock with ACE, because there's so much CargoWise can do for you. From workflow triggers to container tracking and document parsing, it's all about working smarter.
Even small automation improvements can make a significant difference to operations, helping teams save time and focus on higher-value activities.
Want to learn more?
- Workflow & Tracking Overview [10mins]
- Container Automation Basics [1hr]
- Document Management Portal and Document Parsing AI [40mins]
- Tariff & Rates Overview [10mins]
How do I create a shipment?
Shipment and freight-related topics represent one of the largest categories of user questions and include everything from creating shipments to understanding operational processes and best practices.
Getting these workflows right pays off in efficiency, accuracy, and consistency across your operations.
Want to learn more?
- Forwarding - Export Sea [3hr]
- Forwarding - Export Air [3hr]
- Forwarding - Import Sea [3hr]
- Forwarding - Import Air [3hr]
How do I manage system registry and configuration settings?
The System Registry is where you shape how CargoWise works for your business, which makes it a favourite topic among admins looking to get the most from its settings and tailor the platform to how their team runs.
The course below covers the essentials, from the System Registry itself to branding your landing page portal.
Want to learn more?
What compliance tools does CargoWise offer?
Customs and compliance requirements continue to evolve, making this an important area of focus for logistics professionals. Many users seek guidance on customs processes, regulatory obligations, and the CargoWise functionality that supports compliant cross-border operations.
Quick tip: get familiar with ComplianceWise's commodity risk check; a quick screen up front is far cheaper than a shipment held at the border.
Want to learn more?
- ComplianceWise: Commodity risk check [35mins]
- ComplianceWise AI-assisted screening [3mins]