WiseTech Academy Support
If you need assistance, we recommend you review the Frequently Asked Questions (FAQ) below to see if you can find a solution there. If you cannot locate your issue in the FAQ, you can contact us using the contact form below.
Select from the following list of course and technical FAQs to find answers to commonly raised questions.
NOTE: we can only provide advice on training matters.
The WiseTech Academy can only provide advice on matters relating to the training provided on this website. If you require information of a specific nature about the Approved Arrangements (AA) requirements, you will need to contact the Department of Agriculture, Water and the Environment (DAWE) at https://www.agriculture.gov.au/general-inquiries or call them on 1800 900 090.
As a limited-time introductory offer, WiseTech Academy is offering the Approved Arrangements accreditation course free of charge to industry until 31 October 2020. From 1 November 2020 the course fee will be $80 (+GST). We welcome your involvement in our course and would appreciate your feedback.
The AA accreditation training is an engaging self-paced, online study program, written by industry experts and approved by DAWE to meet the required accreditation standard.
Yes. The Academy has been working closely with DAWE to ensure the course material addresses the very latest requirements for Approved Arrangements. We are confident the course is up to date and relevant to current industry practices.
The course is self-paced so you can take as long as you like to complete it. As a guide however, we would suggest you allow three hours to complete the full program. You can, of course, pause at any point and come back to your study later where you will be returned to the same point in the course where you left.
The AA course comprises two subjects: Biosecurity Awareness and the AA Accreditation. You are required to take these subjects in this order to meet your accreditation requirements and to ensure you get the most out of the course.
Yes, there is an assessment to take at the completion of each subject within the AA course. The pass mark for each assessment is 75% and you will be able to have more than one attempt if you are unsuccessful at your first attempt. The course also contains a practice test and we highly recommend you undertake this test as many times as you like until you are comfortable you can pass the final assessment.
If you undertook your AA Accreditation training (Classes 1-8) and have a certificate dated February 2015 or later, then your accreditation is still valid, and you do not need to undertake this training. Your current accreditation also provides you with accreditation for Class 10-12. You will be advised by DAWE when it is time to renew your accreditation.
No, you can enter and leave the course as often as you like, and you will always be returned to the same point in the course where you left it. However, you will need to sit your assessments in one attempt for each subject.
Yes, upon successful completion of the assessment, you will be given access to print out your own certificate. Just go to My Courses and navigate to the AA Accreditation course. Look for the certificate icon and click this to have your certificate PDF open up in a new browser tab or window, ready for you to print.
Please complete the contact form below if you require any assistance.
Use our Purchase by Corporate Account form to provide the course(s) into which you wish to enrol your team and attach the enrolee details using the student enrolment template provided.
We will then do the rest, and your team members will get an email with their login details, along with instructions on how to access their course.
We can help, simply complete our Purchase by Corporate Account form and a member of our Support team will be in touch to discuss the specific training requirements for your team.
We offer a self-administration system that allows you to enrol your team members directly into the courses you choose. You can also monitor their progress and measure their success. Complete our enquiry form and a member of our Support team will be in touch to discuss the specific training requirements for your team.
A spam filter may be blocking email messages sent to you by WiseTech Academy.
You may need to add the WiseTech Academy system's email domain (https://wisetech.academy/) to your email client or your company's mail server whitelist in order to receive our emails.
No, we require each person to be individually registered.
To successfully complete your WiseTech Academy course, you're required to pass a final assessment.
The training cannot be completed successfully using a shared user registration.
All training records are stored securely for a minimum of five years. You may return to the system at any time to reprint your certificates using your username and password.
Go to the top right of your browser window and click on the Log In option.
Enter your username and password on the form and click 'submit'.
No, you can access the training whenever you like and as many times as you wish.
However, assessments need to be completed in a single session.
To minimize the risk of not passing your final assessment, our courses include a practice test that you can take prior to attempting the final assessment. You can attempt the final assessment up to five times.
Yes, after successfully completing your WiseTech Academy training course, you'll be able to download and print a Certificate of Completion. Simply log on to WiseTech Academy training and select the 'Certificate' icon for the completed course.
Need More Information?
Please complete our online enquiry form and we'll get back to you as soon as possible.
Unit 3a, 72 O'Riordan Street
Alexandria NSW 2015
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